AI When Possible. Human When Needed.
While AI can successfully automate many customer interactions, some conversations require human expertise. The Human Handover feature ensures these transitions happen smoothly by automatically transferring conversations to the appropriate team member whenever the AI identifies a complex request or a situation requiring personal assistance.
Instead of forcing customers to repeat information, the assigned agent receives the complete conversation history along with all relevant customer context. This creates a seamless support experience where human agents can immediately continue the conversation without interruption. By combining AI automation with human expertise, businesses can improve customer satisfaction while allowing support teams to focus on more complex issues.