Privacy Policy

Effective Date: March 5, 2026

Conversa AI (“Conversa AI”, “we”, “our”, or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our platform, or interact with our services.

By accessing or using Conversa AI, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We collect information to provide and improve our services.

1.1 Information You Provide

When you use our platform or contact us, we may collect:

• Name and contact information (email, phone number)
• Company or business details
• Account credentials
• Billing and payment information
• Customer support communications
• Content you upload (documents, URLs, product data, etc.)

1.2 Customer Data

Businesses using Conversa AI may process customer conversations and data through our platform, including:

• Chat messages
• Customer inquiries
• Lead information
• Conversation metadata
• CRM-related data

This data is processed on behalf of our customers to power AI conversations, automation, and analytics.

1.3 Automatically Collected Information

When you visit our website or use our services, we may automatically collect:

• IP address
• Device information
• Browser type
• Usage activity
• Session logs
• Cookies and analytics data

2. How We Use Your Information

We use collected information to:

• Provide and operate the Conversa AI platform
• Train and operate AI agents based on customer-provided data
• Enable conversational automation and lead capture
• Improve platform functionality and performance
• Monitor service usage and security
• Provide customer support
• Send service updates and administrative notifications
• Comply with legal obligations

3. AI and Automated Processing

Conversa AI uses artificial intelligence to process conversations, analyze customer intent, and automate responses.

This may include:

• Natural language processing
• Lead qualification
• Automated responses
• Conversation analytics
• Workflow automation

AI-generated responses are based on the data and knowledge sources configured by the business using the platform.

4. Data Sharing and Disclosure

We do not sell personal data.

We may share information in the following circumstances:

Service Providers

We may share information with trusted third-party vendors who help us operate our platform, such as:

• Cloud hosting providers
• Infrastructure services
• Payment processors
• Analytics providers

Integrations

If you connect third-party services (such as Shopify, WhatsApp, Slack, or CRM tools), data may be shared with those services based on your configuration.

Legal Requirements

We may disclose information if required by law or if necessary to:

• Comply with legal obligations
• Protect the rights and safety of users
• Prevent fraud or misuse of our services

5. Data Storage and Security

We implement appropriate technical and organizational measures to protect your information.

Security measures may include:

• Encryption of sensitive data
• Secure cloud infrastructure
• Access control and role-based permissions
• Monitoring and system logging

However, no internet-based service can guarantee absolute security.

6. Data Retention

We retain information only as long as necessary to:

• Provide our services
• Comply with legal obligations
• Resolve disputes
• Enforce our agreements

Customers using Conversa AI control the retention of their conversation data and business content.

7. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to:

• Improve user experience
• Analyze website traffic
• Understand usage patterns
• Remember preferences

You can control cookies through your browser settings.

8. Your Privacy Rights

Depending on your location, you may have rights regarding your personal data, including:

• Access to your data
• Correction of inaccurate information
• Request deletion of data
• Restrict certain data processing
• Data portability

To exercise these rights, please contact us using the information below.

9. Third-Party Services

Our platform may integrate with third-party services such as messaging platforms, eCommerce systems, or CRM tools.

We are not responsible for the privacy practices of those third-party services.

Users should review the privacy policies of any connected platforms.

10. Children’s Privacy

Conversa AI is not intended for individuals under the age of 16.

We do not knowingly collect personal information from children.

11. Updates to This Policy

We may update this Privacy Policy periodically to reflect changes in our services, technology, or legal requirements.

Updates will be posted on this page with a revised effective date.

12. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us: