Terms & Conditions

Effective Date: March 5, 2026

Welcome to Conversa AI. These Terms & Conditions (“Terms”) govern your access to and use of the Conversa AI website, platform, and services.

By accessing or using Conversa AI, you agree to be bound by these Terms. If you do not agree with these Terms, you should not use our services.

1. About Conversa AI

Conversa AI is an AI-powered conversational commerce and automation platform designed to help businesses automate conversations, manage customer interactions, and deploy AI agents across multiple communication channels.

Our platform includes features such as:

• AI Agent Automation
• Live Chat Monitoring
• Product Management System
• Multi-Channel Integrations
• CRM Dashboard and Access Control
• AI Agent Creation and Management

2. Eligibility

To use Conversa AI, you must:

• Be at least 18 years old
• Have the legal authority to enter into agreements
• Use the platform for lawful business purposes

By creating an account, you confirm that you meet these requirements.

3. User Accounts

To access certain features, you may be required to create an account.

You agree to:

• Provide accurate and complete information
• Keep your login credentials secure
• Be responsible for all activity under your account

Conversa AI is not responsible for losses resulting from unauthorized access to your account.

4. Acceptable Use

You agree not to use Conversa AI to:

• Violate any laws or regulations
• Send spam or unsolicited communications
• Distribute harmful or malicious content
• Attempt to gain unauthorized access to systems
• Interfere with platform functionality
• Use the platform for illegal, deceptive, or abusive activities

We reserve the right to suspend or terminate accounts that violate these rules.

5. Customer Data and Content

Businesses using Conversa AI may upload or process data including:

• Product information
• Documents and URLs
• Customer conversations
• CRM and lead data

You retain ownership of the content and data you upload.

However, by using the platform, you grant Conversa AI permission to process and store this data as necessary to provide the services.

You are responsible for ensuring you have the legal right to process customer data through our platform.

6. AI-Generated Responses

Conversa AI uses artificial intelligence to generate automated responses and assist with conversations.

While we strive for accuracy, AI-generated responses may not always be correct or appropriate.

Users are responsible for reviewing and configuring AI agents appropriately before deploying them in production environments.

Conversa AI is not liable for business decisions made based on AI-generated outputs.

7. Integrations with Third-Party Services

Conversa AI may integrate with external platforms such as:

• WhatsApp
• Slack
• Shopify
• WooCommerce
• Telegram
• CRM systems
• APIs and databases

When you connect third-party services, their respective terms and privacy policies also apply.

Conversa AI is not responsible for the performance, security, or policies of third-party platforms.

8. Subscription and Payments

Certain features of Conversa AI may require a paid subscription.

By purchasing a plan, you agree that:

• Fees will be charged according to the selected pricing plan
• Payments may renew automatically unless canceled
• Failure to pay may result in suspension of services

All payments are non-refundable unless stated otherwise.

9. Service Availability

We aim to provide reliable and continuous service. However, Conversa AI does not guarantee uninterrupted availability.

Service may be temporarily unavailable due to:

• Maintenance
• System updates
• Technical issues
• External infrastructure outages

10. Intellectual Property

All software, branding, and platform technology associated with Conversa AI are owned by Conversa AI or its licensors.

You may not:

• Copy or redistribute the platform
• Reverse engineer the software
• Resell or sublicense the service without permission

11. Limitation of Liability

To the maximum extent permitted by law, Conversa AI will not be liable for:

• Indirect or consequential damages
• Loss of revenue or business opportunities
• Data loss or service interruptions
• Actions taken based on AI-generated responses

Use of the platform is at your own risk.

12. Termination

We may suspend or terminate access to Conversa AI if:

• You violate these Terms
• Your account remains inactive or unpaid
• We detect misuse of the platform

You may stop using the service at any time.

13. Changes to the Terms

We may update these Terms from time to time.

When we do, we will update the “Effective Date” at the top of this page.

Continued use of the service after changes indicates acceptance of the updated Terms.

14. Governing Law

These Terms shall be governed by and interpreted according to the applicable laws of the jurisdiction where Conversa AI operates.

15. Contact Information

If you have questions about these Terms, please contact: